Past Expos

  • Achieving Meaningful, Profitable Interactions in the Era of the Empowered Consumer

    Tim Suther, Acxiom Download Presentation  Watch Video 
  • B2B-Focused Session: CEMEX USA Constructs a Concrete Competitive Advantage by Being Customer-Centric

    Ven Bontha, CEMEX USA Watch Video 
  • B2B-Focused Session: The Customer’s Voice: Now It’s Time to Listen

    Drew Chapin, SAP Americas & Paul Hagen, Forrester Research Download Presentation  Watch Video 
  • B2B-Focused Session: The Game Has Changed: Engaging Partners in the New Normal

    Stacy DeLong, The HON Company & Michelle Pokorny, Maritz Loyalty and Motivation Download Presentation  Watch Video 
  • B2B-Focused Session: Using Defined Touchpoints to Ensure a Superior Customer Experience

    Jeffrey Bouchard & Michelle Edwards, FARO Technologies, Inc. Download Presentation  Watch Video 
  • B2B-Focused Session: Why B2B Customer Satisfaction Doesn’t Create Loyalty

    Tracy Cole, Standard Register & Karen Posey, Geehan Group Download Presentation  Watch Video 
  • Capturing Customer Referrals at the “Moment of Truth”

    Jim Craig, 1st Advantage Credit Union Download Presentation  Watch Video 
  • Customer Data, Segmentation & Analysis: Driving Engagement and Customer Strategy

    Connie Hill, VeraCentra; Heidi Shurtz, Allergan; Sarah Mendez, Mister Carwash & David Sims, GNC Watch Video 
  • Defining Engagement

    Mark Johnson, Loyalty 360 Watch Video 
  • Doing Digital the Right Way: How to Engage Customers and Manage Perceptions Using a Clear Brand Voice

    Patricia Reupke, Baylor Health Care System & Jason Cieslak, Siegel+Gale Download Presentation  Watch Video 
  • How to Use Interactive Promotions to Effectively Engage Consumers

    Carmen Nesenson, BI Worldwide & Nick Pappas, Schwan’s Home Service Download Presentation  Watch Video 
  • Welcome to the GAME: How GAME Group Uses Customer Insight to Drive a Positive ROI

    Rob Voase, GAME Group & Nick Afonsky, 5one USA Download Presentation  Watch Video 
  • Making the Most of Engagement Data for Learning Impact

    Claire Howels, Zions Bancorporation Watch Video 
  • New Member Engagement: Discover the New Paradigm in Member Relationship Nurturing, Formerly Generalized as "Onboarding"

    Michael O'Brien, Fiserv & David King, Fulcrum Download Presentation  Watch Video 
  • Workshop: Optimizing ROI Driven Communications Across the Prospect/Customer/Partner Lifecycle

    Mike Carney & Claudio Ayub, Hawkeye Download Presentation  Watch Video 
  • Radio Silence Is Costly, NPR Listens and Succeeds with Panels

    Nancy Porte, Vovici & Ben Robins, NPR Download Presentation  Watch Video 
  • Smart Gamification for Engagement and Loyalty

    Havy Nguyen, Badgeville; Steve Shea, Ajungo; Jonathan Miller, 4Q & Bryan Boettger, The Buddy Group Watch Video 
  • Social Engagement: Beyond the “Like”

    Don Fairbanks, ePrize; Mina Penna, Sabra Dipping Company LLC & Danielle Simon, StrawberryFrog Download Presentation  Watch Video 
  • Time to Grow Up: Youth Acquisition Beyond the Transaction

    Edwina Doyle, Research In Motion (RIM) & Sean Claessen, Maritz Canada Inc. Watch Video 
  • Turning Customers into Online Advocates

    Jennifer Kielmeyer, Safelite AutoGlass Download Presentation  Watch Video 
  • Workshop: Loyalty Technology: Empowering Intuitive Customer Engagement & Better Results

    Bruce Silcoff, Fairlane Group; Len Covello, Raw Integrated; Bradley Silver, Atomic Reach & Larry Filler, Boire Filler Download Presentation  Watch Video 
  • Workshop: In-the-Moment Lifestyle Engagement Attendees Create and Experience Mobile & Social Engagement, Payments and Rewards

    Bob Gold, Gold Mobile Download Presentation  Watch Video 
  • Workshop: Partner Optimization

    David Andreadakis & Rick Boubelik, Aimia Watch Video 

Past Expos

Agenda Overview

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