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Past Expos

  • How to Use Smarter Video to Deliver a Differentiated Welcome Experience

    Brian Piccolo, Liberty Mutual & Jim Dicso, SundaySky Download Presentation 
  • Customizing for the Masses - Hear How Luxottica Does It

    Maya May, Sr. Director of CRM & Strategy Analytics, Luxottica Retail- North America & Mike Blyth, Executive VP and General Manager, Aginity Download Presentation 
  • If You Can’t Control It, Enable It!

    Jim Sturm, Brierley+Partners, Ashley Sheetz, Gamestop, Mike Debnar, 7-Eleven & Amy Barnett, Brierley+Partners Download Presentation 
  • Igniting the Customer Relationship through the Voice of the Employee

    Christine Peters, Operations Manager, Customer Exp., KARL STORZ Endoscopy America, Inc. & Nancy Porte, VP, Customer Exp., Verint Download Presentation 
  • Moving Past Punch Cards

    Jeff Mankoff, vPromos & J.R. Smock, Kwik Kar Download Presentation 
  • Planes, Trains and VoC: How We Use Technology to Deliver Better, Quicker, Smarter (Insights)

    Stacey Brown Nevel, Confirmit, Michael Hooper, American Airlines & Matthew Loomis, BNSF Railway Download Presentation 
  • Wholly Guacamole: 10 Things We Learned About Social Media (hint: it’s not about guacamole)

    Tracey Altman, Vice President of Marketing and Product Development, Fresherized Foods Download Presentation 
  • Siemens Voice of the Customer - Engineering Innovative Experiences

    Linette Myland, Siemens Industry, Inc. Download Presentation 
  • How to Turn Social Feedback & Communities into Customers and Increased Spend

    Bob Gold, Gold Mobile, Paul Sansone Jr., Sansone Jr's 66 Auto Mall & Dwayne Fry, The Experience Institute/The Republik Download Presentation 
  • The Power of Progressive Profiling

    Eric Holtzclaw, Preference Management Consulting, Deborah Fisher, Response Mine Interactive & Sandjar Kozubaev Download Presentation 
  • Driving Franchisee Engagement: a B2B Results Story

    Jonathan Pettus, Hilton Worldwide Download Presentation 
  • Olay ‘Eye & Lash Duo’ Wows Times Square

    Elizabeth Joyce, Procter & Gamble, Olay North America & Jed Singer, Stuzo Download Presentation 
  • Customer Service in a Changing World

    Roger Woolley, Verint Download Presentation 

Past Expos

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