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The Loyalty360 CX Awards

2016 Loyalty360 CX Awards:

Loyalty360, The Association for Customer Loyalty, has announced the winners for its 2016 Loyalty360 CX Awards. The awards recognized excellence in customer experience across seven categories, representing key tenets in the implementation and execution of customer experience programs. Winners were recognized at a ceremony during Loyalty360’s Engagement & Experience Expo, held December 5-7 at the Denver Marriott City Center in the heart of beautiful downtown Denver, Colorado. Congratulations to all of our winners, listed here:

Employee Engagement
Platinum – Western & Southern
Gold – Citi
Silver – Barclaycard
Bronze – Sodexo


Design Innovation
Platinum – US Bank
Gold – Choice Hotels
Silver – Harlequin
Bronze – Penn State


Customer Centric
Platinum – Wayfair
Gold – Regal Entertainment
Silver – Citi
Bronze – Carson Wagonlit


International 360 Degree Award
Platinum – KFC
Gold – Hooters

Customer Insights
Platinum – 1800 Contacts
Gold – Choice Hotels
Silver – Cargill
Bronze – Barclaycard

Return on CX
Platinum – Regal Entertainment
Gold – KFC
Silver – Harlequin
Bronze – Barclaycard

Business Transformation
Platinum – Citi
Gold – Penn State
Silver – US Bank


Brand Messaging & Communication
Platinum – Ulta Beauty
Gold – Regal Entertainment
Silver – Choice Hotels
Bronze – Barclaycard


Marketers Choice
Ulta Beauty
360 Degree Award
Platinum – Regal Entertainment
Gold – Citi
Silver – Choice Hotels
Bronze – Barclaycard 

These finalists presented their case at Engagement & Experience Expo 2016, with audience members voting for winners and the awards being given out at a ceremony later in the week.  These 360-Degree Awards were given in both U.S. and International divisions, rewarding top CX providers both in America and across the globe. Congratulations to all winners!

A special thanks to those that assisted in judging the 2016 Loyalty360 CX Award submissions and helping determine this year's finalists:

Marie Davis, Blackhawk Network
Michael Hinshaw, McorpCX
Sherry Johnson, PODS
Lisa Kenney, Epsilon
Kris Klein, Lenati
Brett Kline, House Advantage
Tom Koeppen, DataCo
Cornelia Lingertat, Western Union
Bob Macdonald, Bond Brand Loyalty
Brad Marg, Clutch
Robert McEwen, McEwen Industries
Carrie McIlveen, Metia
David Minetti, Wayin
Narina Sippy, Stellar Loyalty
Geoff Smith, CrowdTwist
Jeff Sopko, Baesman
Chris Symons, Kaligo
Bill Termini, Harco
Scott Wallace, Deluxe


2015 Loyalty360 CX Awards:
Congratulations to the winners of the 2015 Loyalty360 CX Awards. These brands have shown that their outstanding customer experience strategies are making a positive impact on their overall businesses. By using cutting edge tools and techniques in voice of the customer, employee engagement, customer-journey mapping, simplified processes and more, the winners are laying the foundation for customer loyalty.


The 2015 Winners Are:

360-Degree CX Award
Platinum - Wyndham Rewards; Gold - Ryder Systems; Silver - Guardian Life Insurance Company of America; Bronze - Allstate

Best Brand Messaging and Communications
Platinum  Wyndham Rewards; Gold - Canadian Red Cross; Silver - Tony Roma's; Bronze - Caesar's Entertainment Total Rewards


Best Customer Insights in Customer Experience
Platinum - EMC; Gold - Allstate; Silver - ATB Financial; Bronze - Safelite AutoGlass


Most Customer-Centric Culture
Platinum - Guardian Life Insurance Company of America; Gold - Ryder Systems, Inc.; Silver - Overstock.com; Bronze - FedEx


Best Measurement in CX
Platinum - Ryder Systems, Inc.; Gold - Guardian Life Insurance Company of America; Silver - Dunkin’ Donuts; Bronze - Meineke


Best Technology and Trends in CX
Platinum - Chili’s Grill & Bar; Gold - Red Lion Hotel Corporation’s Hello Rewards; Silver - Allstate; Bronze - Hilton Worldwide


Best Employee Engagement
Platinum - Wyndham Rewards; Gold - GameStop; Silver - Great Eastern Energy; Bronze - Ryder Systems, Inc.

  • 2014 Loyalty360 CX Award Winners:

360-Degree CX AwardNorth America, Platinum Winner-Hilton Worldwide Owners Access; Gold Winner - Safelite AutoGlass; Silver Winner AARP.

360-Degree CX Award, International, Platinum Winner VV-Auto; Gold Winner ANZ (Australia and New Zealand Bank); Silver Winner EB Games; Bronze Winner Gamestop+.

Best Brand Messaging and Communication in Customer Experience, Platinum Winner - Hilton Worldwide Owners Access; Gold Winner - Safelite AutoGlass; Silver Winner - Global Hotel Alliance; Bronze Winner - AARP.

Most Customer-centric Culture, Platinum Winner Aramark; Gold Winner-Safelite AutoGlass; Silver Winner - Ford Motor Company; Bronze Winner - Raley’s Family of Fine Stores.

Best Customer Insights in Customer Experience, Platinum Winner - Orbitz; Gold Winner - Safelite AutoGlass; Silver Winner - Global Hotel Alliance; Bronze Winner Barclaycard.

Best Multi-channel/Omni-channel Customer Experience, Platinum Winner - Hilton Worldwide Owners Access; Gold Winner GameStop; Silver Winner - AARP; Bronze Winner - Sacra Studios.

Best Technology and Trends in Customer Experience, Platinum Winner - Orbitz; Gold Winner - Hilton Worldwide Owners Access; Silver Winner - Dell Advantage Loyalty Program; Bronze Winner - Ask.com.

Agenda Overview

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