Sessions & Speakers

Sunday, December 4, 2016
Speakers
  • Kirill Kosyrev, Marketing Specialist, AmRest
  • Denis Zhidkov, Marketing Director, Hooters Russia
  • Ubeyd Sakin, Project Management Office Chief, Istanbul Metropolitan Municipality
bBreakout Session 6:30pm - 7:30pm
Monday, December 5, 2016
Speakers
  • Mark Johnson, CEO & CMO, Loyalty360
gGeneral Session 8:30am - 8:40am
Speakers
  • Craig Hankins, ‎Vice President of Digital Products, UnitedHealthcare
gGeneral Session 8:40am - 9:25am
Speakers
  • Bob Daly, Senior Vice President of Retail Payment Solutions, U.S. Bank
gGeneral Session 9:30am - 10:15am
Speakers
  • Kim Delaney, VP - Customer Experience, Guardian Life Insurance
  • Patti Marshman-Goldblatt, Global Business Development, emnos
  • Bob MacDonald, President & Chief Executive Officer | Bond Brand Loyalty, Bond Brand Loyalty
  • Andrew George, Manager, National Donor Loyalty and Retention, Canadian Red Cross
gGeneral Session 10:20am - 11:05am
Speakers
  • Clay Walton-House, Customer Retention & Loyalty Practice Leader, Lenati
  • Katie Collier, Strategy Consultant, Customer Retention & Loyalty Practice, Lenati
wWorkshop Session 11:15am - 12:15pm
Speakers
  • Richard Jones, CEO, Wayin
wWorkshop Session 11:15am - 12:15pm
Speakers
  • Doug Glazer, Director, Customer Loyalty, Fanatics
bBreakout Session 1:15pm - 2:00pm
Speakers
  • Kevin Scanlon, Senior Director, Dell
  • ​​Caroline Czirr, VP of Brand Management, Red Lion Hotels Corporation
  • Roberta O'Keith, Business & Innovation Excellence Leader-CX, Black & Veatch
  • Brett Kline, CMO, House Advantage
bBreakout Session 1:15pm - 2:00pm
Speakers
  • Danny Cox, Director of Customer Support and Insights, JetBlue
  • Briea Berry, Director of Loyalty Programs – Hotel, Carlson Wagonlit Travel
  • Steven Neely, Chief Marketing Officer, Casino Del Sol
  • Panel Moderator: Narina Sippy, CMO, Stellar Loyalty
bBreakout Session 2:10pm - 2:55pm
bBreakout Session 2:10pm - 2:55pm
Speakers
  • Eric Messerschmidt, SVP Strategic Marketing, CRM, and Loyalty, Ulta Beauty
  • Norman Vossschulte, Director of Fan Experience, Philadelphia Eagles
  • Matthew Quint, Director, Center on Global Brand Leadership, Columbia Business School
  • Mark Johnson, CEO/CMO, Loyalty360
gGeneral Session 3:30pm - 4:15pm
4:30pm - 5:15pm
9:00pm - 11:00pm
Tuesday, December 6, 2016
Speakers
  • Lucy Scinocca, Director, Loyalty and Customer Insight, Harlequin
  • Julie Brooks, Director, Loyalty Program Management, Choice Hotels
  • Bob Daly, Senior Vice President of Retail Payment Solutions, U.S. Bank
  • Rose Cameron, Director of Innovation (Outreach and Online Education), Penn State University
bBreakout Session 8:30am - 9:30am
Speakers
  • Monica Gonzalez, Customer Experience Transformation Head, Citi
  • Briea Berry, Director of Loyalty Programs – Hotel, Carlson Wagonlit Travel
  • Kelly Hawkins, VP of Loyalty Marketing, Regal Entertainment Group
  • Liz Graham, Vice President of Sales & Services, Wayfair
bBreakout Session 8:30am - 9:30am
Speakers
  • Radhika Alosi, SVP, Product and Service Experience, Citi
  • Sybil Covell, Director Client Experience, Western & Southern Life
  • Bill Rigler, VP, Customer Experience Group Lead, Barclaycard
  • Alexa Kerins, Senior Marketing Manager, Sodexo
  • Shawn Finnegan, Sr. Marketing Manager, Sodexo University Services
bBreakout Session 8:30am - 9:30am
Speakers
  • Kelly Hawkins, VP of Loyalty Marketing, Regal Entertainment Group
  • Kirill Kosyev, Marketing Specialist, AmRest
  • Bill Rigler, VP, Customer Experience Group Lead, Barclaycard
  • Lucy Scinocca, Director, Loyalty and Customer Insight, Harlequin
bBreakout Session 9:45am - 10:45am
Speakers
  • Julie Brooks, Director, Loyalty Program Management, Choice Hotels
  • Lori Laflin, Global Customer Engagement Research Program Manager, Cargill
  • Thomas Rohrer, Marketing Manager, 1-800 CONTACTS
  • Bill Rigler, VP, Customer Experience Group Lead, Barclaycard
bBreakout Session 9:45am - 10:45am
Speakers
  • Bill Rigler, VP, Customer Experience Group Lead, Barclaycard
  • Linh Peters, Sr. Director of Loyalty Marketing & Strategy, Ulta Beauty
  • Julie Brooks, Director, Loyalty Program Management, Choice Hotels
  • Kelly Hawkins, VP of Loyalty Marketing, Regal Entertainment Group
bBreakout Session 11:00am - 12:00pm
Speakers
  • Bob Daly, Senior Vice President of Retail Payment Solutions, U.S. Bank
  • Brit Simon, Customer Experience Transformation Head, Citi
  • Jacqui Darcy, Director of Client Satisfaction, NextGen Healthcare
  • Rose Cameron, Director of Innovation (Outreach and Online Education), Penn State University
bBreakout Session 11:00am - 12:00pm
Speakers
  • Jose Costa, Group President, Driven Brands
  • Artemio Garza, CMO, Meineke
kKeynote Session 1:45pm - 2:45pm
Speakers
  • Matthew Quint, Director, Center on Global Brand Leadership, Columbia Business School
  • Rose Cameron, Director of Innovation (Outreach and Online Education), Penn State University
  • Mark Johnson, CEO/CMO, Loyalty360
sShowcase Session 2:55pm - 3:25pm
Speakers
  • Brad Marg, COO, Clutch
  • Travis Carlson, Director of Marketing, Goodwill Industries of Denver
sShowcase Session 2:55pm - 3:25pm
Speakers
  • Lori Laflin, Global Customer Engagement Research Program Manager, Cargill
  • Katherine Gustafson, VP Customer Strategies, TNS Global
sShowcase Session 3:35pm - 4:05pm
Speakers
  • Kyle Morton, Founder, HapYak Interactive Video
sShowcase Session 3:35pm - 4:05pm
Speakers
  • A.J. Schneider, Executive Vice President, Wheaton and Bekins
bBreakout Session 4:15pm - 5:00pm
Speakers
  • Linh Peters, Sr. Director of Loyalty Marketing & Strategy, Ulta Beauty
  • Andy Moore, Director of Communications, Hwy 55
  • Mark Johnson, CEO/CMO, Loyalty360
bBreakout Session 4:15pm - 5:00pm
Wednesday, December 7, 2016
Speakers
  • Mark Johnson, CEO & CMO, Loyalty360
gGeneral Session 8:30am - 9:15am
Speakers
  • Erin Van Remortel, Manager, Customer Experience, Verizon
bBreakout Session 9:30am - 10:15am
Speakers
  • Jonas Beallor, VP Finance and Operations, FanXchange
  • ​Bill Nelson, Founder, 3PAK Fantasy Sports
  • Mark Johnson, CEO/CMO, Loyalty360
bBreakout Session 9:30am - 10:15am
Speakers
  • Javier Flaim, CEO, Recyclebank
  • Cherie Fu, Director of Marketing, AARP
bBreakout Session 10:20am - 11:05am
Speakers
  • Jose Pires, Global Business Excellence Leader, Black & Veatch
  • Roberta O'Keith, Business & Innovation Excellence Leader-CX, Black & Veatch
bBreakout Session 10:20am - 11:05am
Speakers
  • Ken Wincko, SVP, Marketing PR Newswire
gGeneral Session 11:15am - 12:15pm

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