Past Expos

  • How Starbucks Builds a Better Customer Experience - in the Cafe, on your Phone and in your Car

    Paul Conder, Principal, Customer Experience Practice, Lenati LLC Download Presentation 
  • Beyond Satisfaction: Ford’s Pursuit of Loyalty

    Andrew Ashman, Lincoln Client Experience Manager, Ford Motor Company Download Presentation 
  • Case Study: How ANZ Tapped Real-Time Customer Feedback to Implement Changes that Recovered $Billions in Lost Loans

    Annette Sloan, Program Dr. Simpler Banking & Penny Stephens Sr. Mgr., Sales Capability, Retail Sales Development at ANZ Download Presentation 
  • Express on the Role of Customers in Omnichannel Strategy

    Jim Kaniaris, VP of Customer Experience, Express & Lonnie Mayne, President, InMoment Download Presentation 
  • The Customer Experience: Creating Emotional Connections that Drive Financial Results - A Joint Perspective by Gallup and Loyalty360

    Jordan Katz, Senior Managing Consultant, Gallup & Mark Johnson, CEO & CMO, Loyalty360 Download Presentation 
  • Scottrade and Understanding the Customer Journey: When Segmentation Isn’t Enough

    Gina Bhawalkar, Scottrade and Lys Maitland, EffectiveUI Download Presentation 
  • How to Enable Change in Customer (and Associate) Centricity

    Diane Magers, Customer Experience Executive, AT&T Download Presentation 
  • Guests Are Forced to Earn Our Loyalty: What’s Wrong with This Picture?

    Jason Thielbahr, Senior Vice President of Revenue Optimization & Distribution Services, Red Lion Hotels Corporation Download Presentation 
  • Putting the Customer Front and Center: Building the Consumer Insights Function at Orbitz Worldwide

    Stacey Symonds, Senior Director, Consumer Insights, Orbitz Worldwide Download Presentation 
  • Increasing Brand Engagement Through Behavioral Economics

    Christa Berry, United Way for Greater Austin & Christian Goy, The Behavioral Science Lab Download Presentation 
  • Multiplying the Power of Experience and Engagement

    Andrew Frawley, President, Epsilon Download Presentation 
  • Loyalty Doesn’t Stand Alone

    Tom Madden, SVP, Sales and Account Development, Young America Download Presentation 
  • End-to-End Engagement: Going from Lead Nurturing to Studying Abroad

    Jason Howie, Director of Marketing, Gold Mobile Download Presentation 
  • The CX Loyalty Connection

    Paul Conder, Principal, Customer Experience Practice, Lenati LLC Download Presentation 

Past Expos

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